WordPress Maintenance & Security

Plan ahead. Have peace of mind.

Depending on your budget and needs we have a plan that should work for you. We’ve found that while many client are fine managing their day-to-day content updates the actual maintenance of their website is beyond their available time, abilities and really, their interest.

Besides, updating your content and communicating with your own audience, that’s the more interesting part of the mix isn’t it? So let us take care of the nuts-n-bolts so that you can focus on your audience, offering and message.

Of course if there are unplanned circumstances, needs or projects that should arise that fall outside of your regular subscribed needs we can help with that too. Just let us know.

About our service

Some folks do some WordPress here-n-there as a side line. Us, WordPress is what we do, full-time, day-in and day-out. It’s what we’re good at. We’ve found that simply having access to the platform does not mean that people who “build websites” don’t always know how to fix and maintain them over time. Some times the website is pretty on the outside but it’s a mess on the inside. How could you know until it breaks. We’re doing more and more cleaning up of other’s messes. If that’s your story contact us. Let us help you.

Maintenance & Security Plans

	Basic	Professional	Enterprise
Plans Available	$50per month*	$100per month*	$250per month*
Platform & Security Updating	✓	✓	✓
Website Backups	✓	✓	✓
Website Monitoring	✓	✓	✓
Theme/Plugin Updating	✓	✓	✓
Client Support Tickets	2	4	8
Broken Links Check	-	✓	✓
Spam Review	-	✓	✓
Phone/Chat Support	-	✓	✓
Website Migration	-	✓	✓
WordPress Video Tutorials	-	✓	✓
Google Analytics Reporting	-	-	✓
Development Time	-	-	1 hr.
	Purchase	Purchase	Purchase

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Service Request Form

Business Snapshot
What's the name of your Company?*
Your Name*
First Last
Phone*
Email*
Your primary website URL

If none leave blank
Direct admin access*
- Yes
- No
Do you own and control direct owner/admin access to your website or do you have to work through a current service provider?
What does your company do?*
What are the products and services you offer?
Who are the decision makers for this project?*
What budget have you allocated for this project?*

Be honest and we will tell you what we can and cannot do.
What are we doing?
Services you're interested in*
- New website development
- Fixing a broken or hacked website
- Content assistance
- Website audit and consulting
- Other internet mktg | email, social media, SEO, SEM etc.
Goals*
It's helpful to set SMART goals as it keeps all of us on the same page and moving in the same direction. That is goals that are specific, measurable, achievable, relevant and time-bound. With this in mind, what are the top 5 business needs of your new website? [eg: 20% increase in sales in 6 months, 30% increase in membership this year, reduce admin costs by 15% in 3 months]
What's working well?*
Is there anything about your current site that serves the business well and if so, why?
Who are we doing this for?
Ideal Customer*
Tell us about your ideal customer. Who are they? How old are they? What gender are they? Where do they hang out online? What are their interests?
Top 5 Reasons*
What are the top five reasons you ideal customer will visit your website? [eg: research product information, get contact details, register for an event, ask questions about services, pricing etc.]
Design Concept
Customer Experience*
How do you want people to feel when they interact with your brand? [eg: safe and secure, edgy and excited, exlusive and cool, like they belong, anxious to attend etc.]
A competitors website
A second competitors website
A third competitors website
A fourth competitors website
About Competitor(s)
Tell us about your competitors. Who else is competing for the attention of your ideal customer and what are they doing that you think is working?
Other websites*

Are there any other website in particular that you like the design of? Tell us why.
Success looks like*
If we were to be celebrating a successful strategy in twelve months time, what would that have to look like? How many website visitors? How many leads? How many sales or registrations? Be as descriptive as you possibly can.
Additional comments*
What have we missed asking you about that is important for us to know? If we've covered it all please let us know that as well. Don't leave blank.
Enter the characters you see below.

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Note:

* Agreements are for minimum six month terms.
Websites developed by others may need updating and clean-up in order for us to provide on-going maintenance. Therefore, sometimes there will be a one-time set up fee in order to get the website current and stable for ongoing maintenance. We will know once we get a look at your site and an estimate will be provided prior to engagement.
Broader and custom plans available.

Platform & Security Updating

Like virtually all software the WordPress CMS is updated on a frequent but irregular basis. Keeping up with these is very important. Updates include not just feature/function advances but also bug fixes and security updates. Further, when the time comes for future site development bringing a neglected site up to speed adds considerably to development time and your expense.

Website Monitoring

We’ll help keep an eye on things for you. Broken links, images or forms, site speed, comment spam, website uptime, 404 errors and more.

Client Support Tickets

Run into a problem? Trying something new? We’re here to help get you back on track or pointed in the right direction.

Website Migration

Tried one of the bargain or privately managed web hosts and found them lacking, more trouble then they’re worth or need to regain control and autonomy? We can take care of this for you also.

Development Time

Wants, needs and conditions change. It’s not uncommon to find that clients need minor changes to the site periodically. Anticipate this and plan for it. More time can be arranged if you have a project planned.

Website Backups

We’ll maintain a current and complete off-site backup of your site updated as-needed. Specifically this means prior to every system or plugin update or as often as client updates their content up to daily if needed.

Theme/Plugin Updating

With each platform update your theme along with all the installed plugins need to be checked for continued proper functionality. Often times tweaking various plugins is needed. Sometimes swapping out plugins that have not kept up is what’s called for. We’ll take care of this for you also.

Phone/Chat Support

A quick question? A little help? Having an experienced professional you can reach is invaluable.

WordPress Video Tutorials

WordPress 101 tutorials cover all you need to know to update your website with fresh content. Please note, this is for the care and feeding of your website. How to do web development, not so much.

Google Analytics Reporting

All sites we build or manage have Google analytics installed. We’ll pull, compile and deliver reporting on primary KPIs* to you monthly along with expert overview and insight. More extensive audits, testing, analysis, S.W.O.T. reporting and consulting are available upon request.

* KPI – key performance indicator

As-Needed Maintenance, Security and Support Services:

Help! My website has been hacked!

Malware monitoring and cleanup. Pharma infection, site blacklisted or defaced? Can happen to anyone but it’s a greater risk with non-maintained sites. Now what?

Ugh. We've had enough! Please, migrate our site!

Your website functions well but existing bargain 3rd-party hosting is slow and/or service is poor. You need to move a better 3rd-party host.

What's happened? My site is crawling! Site Speed Optimization

Value beyond usability for site visitors. Also impacts quality scoring for SEO performance. Increasing importance given rise in mobile based traffic.

D. None of the above. Tech Support

Something happened to your website or you’ve worked your way into a “situation”? Wouldn’t it be nice to have a WordPress expert available to bail you out?